Ezo Tourism Services (Niseko Ski Lodge and ISG - Snowsports)
We respect your privacy
Ezo Tourism Services respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Japanese Privacy Principles contained in the Act on the Protection of Personal Information (“APPI”) and do our best to stay up to date with international regulations. This policy sets out how we collect and treat your personal information.
“Personal information” is the information we hold which is identifiable as being about you.
Collection of your information
Ezo Tourism Services will, on occasion, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms, including from online travel agencies.
You may provide basic information such as your name, phone number, and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to when you provide personal information to book additional services, change your content or email preference, participating in surveys and/or promotions, provide financial or credit card information, or communicate with our guest services team.
Additionally, we may also collect any other information you provide while interacting with us.
Use of your personal information
Ezo Tourism Services may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve, develop and enhance our website, products and services.
Ezo Tourism Services may contact you by a variety of measures including, but not limited to telephone, and email.
Disclosure of your information
We may disclose your personal information to any of our employees, suppliers or subcontractors only when necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of Ezo Tourism services.
We may from time to time need to disclose personal information to comply with a legal requirement. Information may be accessed by the courts, or in response to law enforcement agency requests.
Information that we collect may on occasion be stored, processed in or transferred between parties located in countries outside of Japan.
Ezo Tourism Services is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Website and Cookies
When you come to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information does not identify you personally and you remain anonymous unless you have otherwise provided Ezo Tourism Services with personal information.
Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting Ezo Tourism Services cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of the website.
Request for Access and Correction, Questions or Comments
Niseko Ski Lodge (working under Ezo Tourism Services)
27-32 Higashiyama, Niseko
Last updated: November 2020.