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Privacy Policy

Privacy Policy

Ezo Tourism Services (Niseko Ski Lodge and ISG - Snowsports)



We respect your privacy

Ezo Tourism Services respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Japanese Privacy Principles contained in the Act on the Protection of Personal Information (“APPI”) and do our best to stay up to date with international regulations. This policy sets out how we collect and treat your personal information.


“Personal information” is the information we hold which is identifiable as being about you.

Collection of your information

Ezo Tourism Services will, on occasion, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms, including from online travel agencies.

You may provide basic information such as your name, phone number, and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to when you provide personal information to book additional services, change your content or email preference, participating in surveys and/or promotions, provide financial or credit card information, or communicate with our guest services team.

Additionally, we may also collect any other information you provide while interacting with us.

Ezo Tourism Services collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties including online booking websites. If we do, we will protect it as set out in this Privacy Policy.

Use of your personal information

Ezo Tourism Services may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve, develop and enhance our website, products and services.

Ezo Tourism Services may contact you by a variety of measures including, but not limited to telephone, and email.

Disclosure of your information

We may disclose your personal information to any of our employees, suppliers or subcontractors only when necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of Ezo Tourism services.

We may from time to time need to disclose personal information to comply with a legal requirement. Information may be accessed by the courts, or in response to law enforcement agency requests.

Information that we collect may on occasion be stored, processed in or transferred between parties located in countries outside of Japan.


By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy.  The personal information that you provide will be retained by Ezo Tourism Services in accordance with applicable laws. However, Ezo Tourism Services will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for business purposes eg. we destroy your credit card details one week after your stay.

Ezo Tourism Services is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Website and Cookies
When you come to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information does not identify you personally and you remain anonymous unless you have otherwise provided Ezo Tourism Services with personal information.


We may on occasion use cookies on our website.  Cookies are very small text files which websites use to identify visitors when returning to the site and can store details about your use of the site, they are not malicious programs and cannot access or damage your computer.  Ezo Tourism Services uses cookies to maintain a record of your visits to the site and your use of the services we provide.  This information does not identify you personally and you remain anonymous unless you have otherwise provided Ezo Tourism Services with personal information.

Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting Ezo Tourism Services cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of the website.

Our site often provides links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites are not endorsements of the websites or sponsored by the company. Please be sure to view the privacy policy on the respective websites that you view. 

Request for Access and Correction, Questions or Comments

Niseko Ski Lodge welcomes questions and comments about this Privacy Policy. Requests for access and correction of your personal information, and questions or comments should be directed to the Niseko Ski Lodge team at:

Niseko Ski Lodge (working under Ezo Tourism Services)

27-32 Higashiyama, Niseko

Hokkaido, Japan



We may update this Privacy Policy from time to time, if we do it all modifications will be effective immediately upon our posting on this website and will adhere to the Act on the Protection of Personal Information (“APPI”).  Please check back to review if required.  

Last updated: November 2020.

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