Privacy Policy

We care about your privacy

Privacy Policy


Your Privacy: Overview

This privacy policy outlined on this webpage sets out the policies and practices for Ezo Tourism Services inc. and its subsidiaries and affiliates including Niseko Ski Lodge Japan and ISG - Snowsports Japan (collectively “Niseko Ski Lodge”) with respect to how Niseko Ski Lodge collects personal information. It also describes how Niseko Ski Lodge maintains, uses, and discloses personal information. This Privacy Policy applies to information collected from you by Niseko Ski Lodge via this website and other websites operated or provided by Niseko Ski Lodge, including and various subdomains (collectively, the “Sites”) and our property locations(the “Properties”) as well as any other applications or services that display this policy (collectively, the “Services”), and other places where or means by which we may collect personal information. In this Privacy Policy, “personal information” means information or opinion about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion as further defined under applicable privacy laws, including, but not limited to, Your Contacts and other personal information collected through the Services.

Please note that the Sites may contain links to other third party websites that are not controlled or operated by Niseko Ski Lodge, including World Nomads. This Privacy Policy does not apply to such third party websites, and Niseko Ski Lodge is not responsible for the content of such third party websites or the privacy practices of such third parties. Therefore Niseko Ski Lodge encourages you to request and review the privacy policies of any third parties before disclosing your personal information to such parties or when visiting such third party websites.



BY SUBMITTING PERSONAL INFORMATION TO NISEKO SKI LODGE OR ITS SERVICE PROVIDERS AND AGENTS, YOU AGREE THAT NISEKO SKI LODGE MAY COLLECT YOUR PERSONAL INFORMATION AND YOU CONSENT TO THE USE, DISCLOSURE AND TRANSFER OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the purposes identified herein at any time by contacting Niseko Ski Lodge at the address provided below. If you refuse or withdraw your consent, you acknowledge that Niseko Ski Lodge may not be able to provide you or continue to provide you with certain services or information which may be of value to you.

Revisions to This Privacy Policy

Niseko Ski Lodge reserves the right, to change, modify, add or remove portions of this Privacy Policy at any time and from time to time, without prior notice to you. However, Niseko Ski Lodge will treat your continued use of the Sites and Services following such revision as your acceptance of the revised terms. All revisions will be posted to the Sites and will apply to any personal information collected on or after the date posted. Niseko Ski Lodge will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your personal information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law.

This Privacy Policy was last updated September 4, 2020.

Collection of Your Information

Niseko Ski Lodge may collect personal information in connection with your use or purchase of Niseko Ski Lodge’s products and services, including at the Properties or the Sites or through your use of the Services, which may include information provided in connection with the following activities:

  • Registering or filling in forms on the Sites or at the Properties. This includes information you may provide when you request additional information about Niseko Ski Lodge products and services or sign up to receive Niseko Ski Lodge’s e-mail newsletters or coupons.

  • Purchasing any product or service from Niseko Ski Lodge, whether at a Property or the Sites.

  • Requesting information or assistance from Niseko Ski Lodge. Niseko Ski Lodge may also keep a copy of any communications or correspondence you may send to it, including any e-mail communications.

  • Participating or responding to consumer survey or requests for consumer’s opinions, concerns, and preferences regarding Niseko Ski Lodge’s products and services.

  • Participating in consumer contests, sweepstakes and other promotions.

  • Using other features of the Sites or Services that may be offered from time to time, and may require such information in order to utilize the feature (including but not limited to making a Submission as defined in the Terms of Use).

The personal information that Niseko Ski Lodge may collect may include your name, username, password, email address, age, date of birth, gender, address, telephone number, credit card and debit card numbers (with expiration dates), personal preferences, and any other personal information that you choose to include in your profile, or in other communications to Niseko Ski Lodge.  You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual, that is provided by you to Niseko Ski Lodge.

Niseko Ski Lodge may also collect information that may not be personal information, which may include, but is not limited to, the frequency of user visits to the Sites and Services, the routes by which users access the Sites and Services and use of any hyperlinks available on the Sites and Services. Niseko Ski Lodge or its service providers and agents may process and use this aggregate data for various purposes including, but not limited to, analysis of this data for trends and statistics, development of the Sites and Services and the Sites’ and Services’ features and offerings, assessing patterns of use, or planning and evaluating marketing initiatives. This information is gathered by certain tools and methods such as the collection of your IP address or the use of cookies and is maintained, used and disclosed in aggregate form unless otherwise noted.



Like many websites, Niseko Ski Lodge utilizes “cookies” to maintain a record of your visit to the Sites and your use of the Services. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. It can only be read by the server that sent it to you. This information does not identify you personally and you remain anonymous unless you have otherwise provided Niseko Ski Lodge with personal information.

Cookies help Niseko Ski Lodge to improve the Sites and Services, and to deliver more personalized service by enabling Niseko Ski Lodge to estimate audience size and usage patterns; to store information about your preferences; to speed up your searches and to recognize you when you return to the Sites or use the Services.

Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting Niseko Ski Lodge’s cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of the Sites or the Services.


IP Addresses

An IP address is a computer's numeric address, by which it can be located within a network. Niseko Ski Lodge may record your IP address when you visit or use services or features on the Sites. Niseko Ski Lodge may use your IP address for the purposes noted above, and also to help diagnose problems with Niseko Ski Lodge’s server, or to administer the Sites. Niseko Ski Lodge may also use your IP address to identify you when Niseko Ski Lodge feels it is necessary to enforce compliance with this Privacy Policy or the Terms of Use, or to protect the Sites, Services, systems, information, employees, service providers, business partners, users, customers and others.

Third Party Analytics and Tracking

Niseko Ski Lodge uses automated devices and applications provided by third parties, such as Google Analytics and Adobe Analytics, to evaluate usage of our Sites and Services. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance, and user experiences. These entities may use cookies and other tracking technologies which collect information to perform their services. We do not share personal information that we collect directly with these third parties. However, these third parties may collect personal information directly through the use of cookies and other tracking technologies. For an explanation of the information collected by these third parties and their respective privacy policies, please go to the Google Analytics privacy policy. Those wishing to opt-out of Google Analytics data collection should use the Google Analytics Opt-out Browser Add-on. Those wishing to opt-out Adobe Analytics should use Adobe's opt-out tool.

Please note that these third parties use cookies — text files that are stored on your computer and that enable an analysis of your use of the Sites. You can prevent the collection of data concerning your use of the Sites (including your IP address), which are generated by the cookie, and the processing of that data by Google by downloading and installing the browser plug-in that is available under the following link: download and install the browser plug-in

Niseko Ski Lodge also works with trusted third parties that use tracking technologies to serve advertisements on our behalf across the Internet. These companies may use cookies and tracking pixels to collect non-personally identifiable information such as items viewed, items added to your shopping cart and items purchased during your visits to our website in order to help show advertisements on other websites likely to be of interest to you. If you would like more information about this practice or to opt-out of this use of your anonymous information, please visit

Protection of Your Information

To prevent unauthorized access or disclosure, maintain data accuracy and facilitate the appropriate use of information, Niseko Ski Lodge uses physical, technological and administrative procedures to protect the personal information that Niseko Ski Lodge collects from loss, unauthorized access, modification, disclosure or other misuse.

Nevertheless, Internet or wireless transmissions are never completely private or secure. You understand that any messages or information you send to the Sites or through the Services may be read or intercepted by others. If you have any questions about the security of personal information collected by Niseko Ski Lodge, please contact:


Use of Your Personal information

Upon Niseko Ski Lodge collection of your personal information, Niseko Ski Lodge may use such personal information internally, separately or in combination with pre-existing information, for the following purposes:

  • To develop, enhance, market, sell or otherwise provide information, products or services;

  • To establish and conduct commercial relationships, including to process purchases or other transactions and to conduct or administer other transactions that you may engage in with Niseko Ski Lodge including at the Properties, on or through the Sites or through the Services;

  • To conduct or administer contests, sweepstakes or other promotions in which you have participated;

  • To contact you and to respond to any communications that you may have had with us;

  • To troubleshoot problems with the Sites and Services;

  • To develop and manage Niseko Ski Lodge’s business and operations;

  • To enforce Niseko Ski Lodge’s Terms of Use or comply with this Privacy Policy;

  • To detect and protect Niseko Ski Lodge and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with Niseko Ski Lodge’s policies and contractual obligations.

  • As permitted by, and to comply with, any legal or regulatory requirements or provisions;

  • To access, preserve, disclose and use your personal information contained in your account, all Submissions (as defined in the Terms of Use), all communications to and from you, all information relating to your use of the Sites, if Niseko Ski Lodge is required to do so by law or legal process or if Niseko Ski Lodge determines, in its sole discretion, that such action is necessary to protect the rights of Niseko Ski Lodge, third parties, and other users of the Sites or for purposes of responding to your request for customer service; or

  • For any other purpose to which you consent.

Personal information collected by Niseko Ski Lodge may be transferred to, stored and processed in the Japan. While in another jurisdiction for processing, the information may be accessed by the courts, law enforcement, and national security authorities of that jurisdiction.

Disclosure of Your Information

Niseko Ski Lodge may disclose your personal information to its subsidiaries or affiliates and to third parties whom Niseko Ski Lodge hires to provide services on Niseko Ski Lodge’s behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about Niseko Ski Lodge’s products and services. These subsidiaries, affiliates and third parties may be located overseas and your information may be transferred outside of Japan. Niseko Ski Lodge will only provide those third parties with the personal information that they need to deliver the services to Niseko Ski Lodge and/or on Niseko Ski Lodge’s behalf. Niseko Ski Lodge will not disclose your personal information to third parties for their direct marketing purposes without obtaining prior affirmative consent. In the event that Niseko Ski Lodge is involved in a business transaction, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving Niseko Ski Lodge, you consent to your personal information and any other information Niseko Ski Lodge may have collected being transferred to another party in connection with such transaction. You also consent to Niseko Ski Lodge disclosing your personal information to legal, financial, insurance, or other advisors in connection with such business transaction or management of all or part of Niseko Ski Lodge business or operations; as consented to by you from time to time, including to fulfil any other purposes that are identified when the personal information is collected; or as otherwise permitted or required by law.


Retention of Your Personal information

The personal information that you provide will be retained by Niseko Ski Lodge in accordance with applicable laws. However, Niseko Ski Lodge will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for Niseko Ski Lodge business purposes.

Choice and Opt-Out Preferences

Niseko Ski Lodge does not collect your personal information unless you choose to provide it. If, at any time, you prefer not to receive further email communications from Niseko Ski Lodge (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by Niseko Ski Lodge. If, at any time, you prefer not to receive any other form of communication from Niseko Ski Lodge, you will have the ability to unsubscribe from such communications by contacting us by email.


Request for Access and Correction, Questions or Comments

Niseko Ski Lodge welcomes questions and comments about this Privacy Policy. Requests for access and correction of your personal information, and questions or comments should be directed to the Niseko Ski Lodge team at:

Niseko Ski Lodge (working under Ezo Tourism Services)

Attention: Privacy Officer 

27-32 Higashiyama, Niseko

Hokkaido, Japan




Contact Us

070 4798 4593 (Whatsapp/WeChat/Line)

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Head Office

0136 55 6952

27-32 Higashiyama, Niseko, Abuta District, Hokkaido 048-1521, Japan

© 2018 Niseko Ski Lodge.  Ezo Tourism Services.